Do you have any questions? We provide answers!

What is stoerung24?

stoerung24 is an internet portal for reporting street lighting faults. By integrating the stoerung24 fault reporting portal, citizens can use the simple and free service to report faults around the clock. OPTIONALLY, in addition to faults at lighting points, defects in traffic lights, traffic signs, street furniture, playgrounds, road damage, etc. can also be reported, which are forwarded directly to you or imported into luxData.easy.

 

Why should I use stoerung24 as a local authority?

Do you know the problem: You discover a defective street lamp and ask yourself who you should report it to? In addition, the service centres at the municipal administration are often not available at this time. With the help of stoerung24, you can make it easier for your citizens to contact you and defects can be channelled to the right place more quickly. You benefit from simple and structured fault recording and integrated light point coordination. Citizens can use the automatic GPS location function to specify the exact location of the fault. Photos integrated into the fault report serve to visualise the problem as well as describing it. One thing is certain: you guarantee your citizens permanent safety and visibility in your city without any further technical effort. 

 

How can I use stoerung24?

• There are several options available to you for using stoerung24. 
  The notifications are first sent to sixData GmbH, which then forwards them directly by e-mail to the responsible office. The corresponding e-mail address is stored in the system so that future faults are automatically forwarded to the person responsible. The e-mail address can be changed, deleted or added to at any time.
• Integrate stoerung24 as an iFrame on your homepage. This can be used to display all public objects such as roads, litter bins, playgrounds, charging stations, traffic lights, etc. Multiple use automatically increases clarity and serves as a preventive measure to avoid accidents and risks. 
• The realisation of a dedicated disruption app or the integration of the stoerung24 service into an existing app offers an essential opportunity to ensure greater safety and protection in the city. 

 

Can I import the faults into my luxData.easy?

Yes, simply request the extension for your luxData.easy and import all reported faults from stoerung24 and the stoerung24 app into your system in future.